Last updated: August 2026
Thank you for supporting EricBatchler.com. Most items sold directly through this site are made to order through our print-on-demand manufacturing partners, which affects what we’re able to offer in terms of returns and exchanges. Please read below for details.
Made-to-order products
Books, apparel, and other merchandise sold directly through this site are printed or manufactured specifically for you after you place your order, through print-on-demand partners such as Printful and Lulu. Because each item is custom-produced rather than pulled from existing stock, we’re not able to accept returns or offer refunds for:
- Change of mind or “buyer’s remorse”
- Ordering the wrong size, color, or edition, where the correct option was available and selected incorrectly at checkout
- Normal variations in print placement, color, or material that fall within our manufacturing partners’ standard tolerances
This is standard practice for made-to-order and print-on-demand goods, and it’s how our manufacturing partners operate as well.
Defective, damaged, or incorrect items
We do want you to receive what you ordered, in good condition. If your order arrives damaged, defective, misprinted, or is materially different from what you ordered, contact us within 30 days of delivery at info@ericbatchler.com with:
- Your order number
- A description of the issue
- Clear photos of the item (and its packaging, if the item arrived damaged)
Once we’ve reviewed your claim with our manufacturing partner, we’ll arrange a free replacement or a refund, whichever makes sense for the situation. Please don’t discard the defective item or its packaging until we’ve confirmed how to proceed, as our manufacturing partner may request it for their own quality review.
Lost or undelivered packages
If tracking shows your order as delivered but you haven’t received it, please check with neighbors and your local carrier first, as packages are occasionally marked delivered a day or two early. If it still hasn’t turned up after a few days, or if your order appears to be lost in transit, contact us at info@ericbatchler.com and we’ll work with our shipping partner to locate it or arrange a replacement.
Order cancellations and changes
Because made-to-order items typically enter production shortly after purchase, we’re not able to cancel or change an order (such as size, address, or edition). Once an order has entered production or shipped, it can no longer be changed or canceled.
Shipping costs
Original shipping costs are non-refundable, except where the return is the result of our error (for example, a defective or incorrect item). If a replacement is approved, we’ll cover the cost of shipping the replacement to you.
Books purchased through Amazon or other retailers
Several of our books are available for purchase directly through Amazon and other third-party retailers rather than through this site. If you purchased a book through Amazon or another retailer, that purchase is subject to that retailer’s own return and refund policy, not this one — please contact them directly for help with an order placed on their platform.
Refund processing
Approved refunds are issued to your original payment method through our payment processor, Stripe, and typically appear within 5–10 business days, depending on your bank or card issuer.
Questions?
If anything above doesn’t quite cover your situation, just reach out at info@ericbatchler.com and we’ll do our best to help.